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Customer Service Representative - 40 hours


Job Title:
Customer Service Representative
Department:
Central Billing Office
Hours:
40 hours/1st shift
Weekends:
No
Job Summary
The Multi-Specialty Medical Biller (CSR) is responsible for providing billing and coding support to both practices and patients in addition to excellent customer service. This includes answering customer and provider calls and questions, making and receiving calls from insurance companies and attending to all aspects of self pay collections. This position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is required. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems. This job description in no way encompasses all of the responsibilities, skills, efforts or working conditions associated with the job. It is intended to be a reflection of those principle job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The incumbent shall perform all other functions and/or be cross-trained as will be determined as the sole discretion of management, who reserve the right to amend, modify or terminate this job in part or in whole.
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Education:
High School Diploma and 5 (five) years of Medical Billing and accounts resolutions experience OR Associates degree with 2 (two) years of relevant experience required.
Strong working experience in Medical Terminology is REQUIRED
Associates degree preferred
Experience:
Minimum of 2 (two) years of Medical Billing experience REQUIRED.
ICD-10 and CPT coding experience REQUIRED.
CPC-A certification will be considered in lieu of experience.
Microsoft Office experience REQUIRED.
Experience in Athena a plus but not required.
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Day Kimball Healthcare
is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield, Putnam and Thompson, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers and Day Kimball Physician Practices. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare s comprehensive network offers more than 1,200 employees including nearly 300 highly-skilled physicians, surgeons and specialists. Its website is daykimball. org.
Day Kimball Healthcare is an Equal Opportunity Employer
Day Kimball Healthcare is a smoke free campus


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